Your 'Personal IT Support Team' for all your Apple
support in London
MR has been supplying and servicing computer systems since 1983 and is ideally qualified to provide support tailored to your business requirements.
Get a quote
Just fill out the maintenance quote form below and we will contact you
promptly with a quote.
Fields marked with a * are required.
Do you need hardware and software support but cannot
afford full time IT staff?
Our combination of a help-desk, on site engineers,
rental equipment and remote access allow us to provide IT
back-up to suit your specific requirements.
IT Maintenance Contracts
- We can be your IT department
We offer computer maintenance services that fit your business. M.R offers IT solutions that are tailored to the needs of your company, whatever its size or type. Whether you'd like us to proactively and remotely manage your computer network or to assist your existing IT department where needed.
- Fixed monthly charge or pay as you go
Whether you want a Service level Agreement, with the benefits of M.R proactively monitoring your network and always there for you just a call away. Or you can purchase M.R pay as you go credits, to use as and when needed.
- Remote support via VPN access
M.R help desk can remotely resolve almost 75% of technical issues logged without an onsite visit being required. All Mac and Windows hardware and operating systems are supported. Other 3rd party software can also be included in your maintenance contract.
- Telephone support
Before we log on remotely we always try to resolve any issues by guiding you through any quick fixes.
- On-site support
Our fully qualified technicians will be available to visit your site to resolve any problems that cannot be fixed remotely.
They will be available at short notice with a guaranteed response time of, 4, 8 or 24 hours of a working day, depending on your SLA.
A guaranteed fix time is given for computer hardware problems and if no fix is possible loan equipment is provided. Printers can also be included in any service contract you decide on.
- Cross platform support
Whether Mac OS, Windows or Linux we can support your OS and hardware needs. We can also integrate your various platforms into an efficient network environment.
- Response times to suit you
You decide what response time you need for your various business critical/non-critical needs. 4, 8 or 24 hour onsite response times. Any issues that can be resolved remotely can be responded to usually within 30 minutes.
- Proactive not reactive
We monitor your systems so you don’t have to. If we spot a potential problem, it is resolved before it arises.
Set up new office infrastructure
Starting from an empty office space we can build your network from the bottom up integrating the following...
- Cabling of your network
Structured cabling throughout your office space all terminated at an easily manageable patch panel.
- Phone system
Cut your costs and switch to an IP telephone system which we can remotely manage for you if needed.
Let us provide your internet connections including ADSL, SDSL ,Leased line and 3G. We will then be able to manage and monitor your line and in the event of any issues we can resolve them without you having to be involved.
Whether it be Mac, windows or both your company needs, we can supply, install, integrate and support your desktops, laptops and workstations.
Again, we can advise on, support and supply all server types to suit your needs and your budget.
Stop any intrusion into your network with a firewall managed by us. As well as allowing us access to your network, stop any unwanted access to your confidential data with a comprehensive managed firewall.
- Spam filtering
Let us filter out all that unwanted junk mail that clogs your inbox and slows down your mail server. All your mail can go through our filter or if you prefer we can supply you with your own hardware spam filter, which we can maintain and administer.
- Email server
Would you prefer to have your own email server that you can administer? Or would you prefer to have a hosted email server at our data centre. Either way we can supply the best solution for you.
- Or a full audit of your current network followed by a
report with recommendations
If you’re looking to upscale, down downscale or require an asset register or foundation for your IT strategy we can provide your organisation
with an in-depth IT Audit, covering:
- Current System Overview Hardware and Software
- Current I.T System - How it Works
- Putting your system into perspective
- Conclusion and Recommendations on Current System
- Highlight areas of Risk
- Future Equipment Recommendation
Future Support and Infrastructure Recommendations